Having a little trouble or unsure of something? You're in the right place! Here is a list of questions we're frequently asked along with some helpful answers. Whether it's product knowledge, advice on planning your home gym or enquiries for a complete facility fitout, we are always here to help. If you are searching for information not listed here, get in touch with us at firstname.lastname@example.org or call 1300 257 428.
Yes – AlphaFit has a retail store and showroom open to customers from 9:00am to 3:00pm Monday to Friday (except public holidays). It is located at our Gold Coast head office at 60 Export Drive, Molendinar, Queensland.
AlphaFit have been operating since 2012. We are a Gold Coast based family-owned business that draws on the three generations of manufacturing experience in Australia to deliver the best quality fitness and exercise equipment available.
Yes – you can submit a request for your AlphaFit home gym fitout to be featured in our gallery page. Email a small selection of photos (JPG, PNG, maximum 2MB files) and brief explanation about why you love AlphaFit equipment to email@example.com. Please note we cannot add every fitout to our gallery but are always excited to see how you incorporate our equipment into your space.
At AlphaFit we are passionate in helping design and implement your dream facility every step of the way. To receive a custom quote tailored to your needs, call 1300 257 428 or email firstname.lastname@example.org and one of our sales representatives will contact you directly.
If you already have an idea of what you are interested in, please include the list of equipment you would like to enquire about along with your name, the company name, your phone number and shipping address and we will contact you with a quote.
AlphaFit has everything an athlete needs to equip their home gym and take pride in our range of quality equipment perfect for building your dream gym in the comfort of your own home. Our sales team can help guide you through the process and make recommendations that best suit your training needs, space and budget. Alternatively, check out our Home Gym Kits here. We have curated a variety of packs with garage gym essentials to get your started.
Yes – We supply to a range of gyms and facilities including Defence and Emergency Services Australia wide. Please contact us directly for more information on fitouts, equipment and industry pricing.
Yes – A selection of perishable components is listed for purchase on our website [here]. For parts not shown online, contact us directly with your request.
Yes – to ensure your order is packed with quality and space efficiency in mind, the majority of our orders will require assembly upon receipt. Some smaller items may arrive assembled. If you require further assistance, you can contact us to discuss your options including assembly before dispatch for an additional fee.
Yes – Unless installation has been pre-arranged with AlphaFit, you will need to install your rig, cage or storage yourself or contract your own installer. We work with facility fitout specialists and are happy to arrange installation for an additional fee or provide you with advice to install the equipment yourself.
AlphaFit provides domestic shipping via a number of carriers to provide our customers with the best price and delivery method for each individual order. We currently ship orders via Australia Post, Fastway, TNT, Mainfreight and some local carriers.
When you are checking out you may be asked to select if your address is business or residential. Please ensure you choose the option that best describes your location so the carrier can be prepared for delivery. If you select the wrong option, additional fees may be passed onto you.
We currently accept international orders online under 10kg which are shipped via Australia Post. To find out more, take a look at our Delivery Information [here].
For large international orders, email email@example.com with your enquiry to discuss shipping options.
We ship from Gold Coast, Australia - postcode 4214.
Yes – for items shipped via Australia Post only.
Most orders are shipped within 48 hours, Monday - Friday however some products may take up to 21 days subject to supplier stock and availability. We ship Australia wide and aim to deliver your order as promptly as possible. Delivery times vary subject to carrier. Once an order has been passed onto the carrier we have no control over the order.
You will receive an email notification from AlphaFit with your invoice and a separate email from the carrier with a tracking number and delivery details. Please note, some carriers will require a signature upon delivery. If you are not available during delivery hours you will be liable to pay any re-delivery or out of hours delivery fees. Should your purchase be deemed as undeliverable and returned to the warehouse you will be charged with return postage and a 20% restocking fee.
All order timeframes will differ depending on what shipping method you have chosen at checkout. You can check the status of your order and track any dispatched consignments from Your Account. You will also get an email with a tracking link when the item is dispatched.
If you have recently placed an order with us but have not received your tracking information via email, you can simply log in to Your Account [here] to access the tracking information online. If a tracking number does not work immediately please wait and try again in a few hours. If you are unable to find any tracking information for your dispatched order, email firstname.lastname@example.org with your order and invoice numbers and we will do our best to help.
Upon dispatch you will receive an email directly from the carrier that is delivering your order. In this email you will find a tracking number. You can use this to follow your order’s progress. Some carriers may also email you at each stage of delivery to keep you up to date.
If you need to redirect your parcel once the item has been shipped this can only be done by you, the receiver. You must contact the carrier directly. The contact information for our carriers are provided on our Shipping page [here]. AlphaFit does not have the authority to redirect a parcel once it has left our warehouse for any customers under any circumstance.
The courier will always call ahead for delivery to a residential address. If you are unable to be home, you can arrange an appropriate place for the carrier to unload your delivery. The courier will not wait for you to arrive home. It is possible to reschedule a delivery time directly with the carrier but this may incur additional fees.
Yes – you can visit our warehouse to collect your order in person to save on any shipping charges. Before you arrive, please call ahead to arrange an appropriate time for collection. We recommend contacting us prior for approximate sizing to ensure your order will fit in the vehicle you arrive in.
Contact us on 1300 257 428 or email@example.com to speak to directly with our customer service team for an answer on a case by case basis.
If you are having issues with the delivery of your order the fastest way to get an answer is to contact the service provider in which we have sent your parcel. The contact information for our carriers are provided on our Shipping page [here].
If the delivery address is not on the ground floor and must fit inside an elevator, please mention this upon ordering so our warehouse team can prepare the carrier and pack your order accordingly.
Please note the carrier will unload your delivery in a safe location but will not take your items inside, upstairs, or in the elevator for you. If carrier is unable to complete the delivery, you may be charged additional fees. If you are unsure if this applies to your situation, email firstname.lastname@example.org or phone 1300 257 428 before placing your order to be safe.
No – The driver will unload the parcel(s) but it is not their responsibility to help you unpackage the order or take your goods inside.
If you are returning items to AlphaFit please contact our customer service team at email@example.com. We will request the length, width, height and weight of each carton/piece to be collected. Upon receipt of these details the courier can be booked. We will then provide you with the label to be attached to the package.
Please carefully read over the guidelines for collection below:
Check the tracking, and make sure there isn't a delay listed by the carrier. Check you have supplied the correct delivery address for your order and your contact details are up to date by logging into Your Account [here]. Check to see if you have an attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local post office. Look in any safe areas the driver may have left your parcel, such as behind plant pots or bins, or in a shed, garage or porch. If none of the above work, please get in touch making a note of your order and invoice numbers and we will investigate immediately.
Almost all of our customers 'missing' an item will find that item packaged in an unusual part of the package upon an additional check over. Our warehouse team may package some items within other items to either protect them in transit or keep the package nice and neat. Please thoroughly check all items.
In addition, check the packing list to see if the item has been back ordered. If you are still having trouble locating the item, please let us know right away and email firstname.lastname@example.org with your order and invoice number so that we can investigate further.
AlphaFit offers a range of payment methods including Afterpay, Zip Money, Visa, Mastercard and Paypal. AMEX buyers should use PayPal to process their payments. Customers may also process payments online using store credit and AlphaFit gift vouchers. All pricing listed at AlphaFit is inclusive of Goods and Services Tax (GST). All credit cards are charged in Australian Dollars. Prices are subject to change without notice.
AlphaFit offers a commercial leasing option, great for customers starting a new business or commencing a new fitout. Our partnership with this reputable finance company provides competitive industry rates exclusively to AlphaFit customers. The leasing company provides our customers with a personal account manager who can run you through all the options and explain how it works. For more information visit our Finance page.
Afterpay offers simple instalment plans for online shoppers, allowing a purchase to be paid for in four equal instalments, due every fortnight. First-time customers provide payment details; returning customers simply log in to make their purchase. It’s that easy! Simple select Afterpay as your method of payment at checkout and follow the prompts.
As Afterpay is a 3rd party payment gateway there can be some complexities regarding the checkout process. Sometimes when a failed attempt is made using Afterpay as the payment method, an order will be generated in our system. There is no need to worry though as this will not charge you in any way, and we can simply cancel any duplicate orders for you at any time. For more information about Afterpay, visit our Finance page or their website here.
Zip Money is a simple and convenient way to help you pay for things without needing the cash upfront or a credit card. When you sign up and are approved with Zip Money, you’ll receive a line of credit you can use during the checkout process of any participating Zip merchant such as AlphaFit. In addition, you have a default three month window where you’re able to make repayments completely interest free.
As Zip Money is a 3rd party payment gateway there can be some complexities regarding the checkout process. Sometimes when a failed attempt is made using Zip Money as the payment method, an order will be generated in our system. There is no need to worry though as this will not charge you in any way, and we can simply cancel any duplicate orders for you at any time. For more information about Zip Money, visit our Finance page or their website here.
Discount coupons can be added during the checkout process on the Shopping Cart or Checkout pages. Enter the code and click ‘Apply Coupon/Promo Code’. If your items qualify for the discount, your web page should refresh and the discount will be added to your cart total. Please note, coupon codes are not case sensitive.
Any item which is to be returned to AlphaFit will only be accepted after approval has been granted by AlphaFit as per our return policy. AlphaFit offers the option to return any unused order within 30 days for credit to continue shopping. We only issue refunds for items with manufacturing faults and we credit all items returned due to change of mind, sizing or fit. Once your item has been received and approved for return, your refund or credit can be processed. You will receive an email notification when this stage of the return has been completed.
If you have been approved for a refund, it will be processed as quickly as possible. Please note we will only refund using the original method of payment. Refunds may take up to 14 days to process.
If you have been approved for a credit, we will add the total amount as a credit to your online account. This credit is valid for 12 months. It can be used in part or as a whole amount off your next order.
Here at AlphaFit we want you to be 100% satisfied with your purchase and understand that sometimes things aren’t what you need or just don’t fit. We are happy to accept returns on all unused equipment or accessories and unworn apparel within 30 days from the date of purchase. Items must be unused, in their original condition and packaging.
You are responsible for any cost incurred when returning the product(s) due to change of mind or incorrect fit. Should you receive an item that is faulty or wrongly described, AlphaFit will cover the cost to return the item and issue a full refund or exchange.
To return or exchange an item, please email email@example.com with your request with the Returns Form completed and product images if the items are damaged. Please note: Do not send back a product without including your Return Form as it will not be processed.
You can return an item online or in person. For more information please visit our Returns page [here].
When you are processing payment for your order, under payment methods you will see Available Credit. You will then need to enter in the amount you would like to apply to this payment and hit ‘Apply’. This will then take the amount off your total owed. If there is any remaining amount, please choose one of the other payment methods to make up the difference.
Store credits are applied to the account registered with the same email address used to place your order. Store credits cannot be transferred to other accounts and are not redeemable for cash. Credit is valid for 12 months. Any balance that remains after the 12 months will not be available for use.
In the very rare event of an incorrect item being shipped to you, please note and photograph what items have been incorrectly sent. Then, email firstname.lastname@example.org with your order and invoice numbers and we will take care of the rest for you.
AlphaFit has teamed up with Australia Post to offer free returns for faulty/wrongly described goods under 10kg at over 20,000 return locations Australia wide. Once your return request has been received and approved by us, you will be issued with a pre-paid return label. Attach your printed label to the parcel and drop off at your nearest post office, street post box or parcel locker.
If you are returning the item/s via courier, we will organise pickup at a convenient time at no cost to you. For more information please visit our Returns page [here].
Occasionally goods don’t turn up in the condition we sent them in, or they may have a manufacturing fault. In either of these cases we will endeavor to ensure you are compensated in some way.
If your item is faulty on arrival, please note and clearly photograph examples of any fault or damage. If there is no physical fault which can be photographed, our customer service team will ask some questions to get a better understanding of the issue. Then, email email@example.com with your order and invoice numbers. We may request that you send the item back to AlphaFit for inspection. If your goods are still functional but aesthetically damaged, you can call us on 1300 257 428 to discuss your options.
If your goods are not functional, usually we will organise for a replacement to be sent out immediately and for the faulty goods to be picked up (or for smaller items reimburse you for postage costs). For larger items this will typically mean AlphaFit will organise a courier to collect the faulty goods. If you would like to make a warranty claim on a product you have used, please see [Warranties].
We stand behind our products at AlphaFit, and as such if your goods become damaged or faulty after use, AlphaFit will try and resolve the issue immediately. If your goods have been used according to the product guidelines (downloadable on selected products at www.alphafit.com.au) and are still within the warranty period, we will organise a replacement or refund. We will not replace or refund goods that are damaged through incorrect use or through natural wear and tear.
It is important you have both the date of purchase and invoice ready for proof of purchase. To return or exchange an item under warranty, please email firstname.lastname@example.org with your request with the Returns Form [download here] completed and product images if the items are damaged. Do not send back a product without including your Return Form as it will not be processed.
Please be mindful that this process can take some time, but all cases are dealt with as quickly as possible and we appreciate your patience as we take care of this for you. We will contact you with any updates or news on your warranty claim as it progresses.
Note, if a return is rejected as a warranty case after assessment, all postage costs incurred are the responsibility of the customer.
AlphaFit gift vouchers can be ordered online in a variety of set dollar amounts. Upon purchase, they are emailed to the receiver instantly or at a set time in the future. Gift vouchers have a 3 year expiration date. At 3 years from the date of purchase, any balance remaining on the gift voucher will be invalid and can no longer be used.
Gift vouchers can only be purchased in the set values listed on our website. We do not offer custom dollar amounts. At this stage we do not offer physical gift cards.
We accept no liability for errors in the recipient email address provided to us.
In order to successfully use your gift voucher, the following rules must be adhered to:
If you place an order less than the value of the gift voucher, the residual credit can be used for future purchases. If the credit of a gift voucher is insufficient for the order you wish to make, you may make up the difference through payment by other means. You may use as many gift vouchers as you wish in paying for an order.
AlphaFit gift vouchers are not redeemable for cash. We assume no liability for the loss or theft of vouchers so keep them safe!
AlphaFit will consider sponsorship for events in a number of ways. Email a proposal outlining what kind of event sponsorship you are looking for plus the details of the event to email@example.com. Our marketing and sponsorship team will assess your proposal and get back to you with a response. Please note, that due to the high number of event enquiries we receive we are unable to sponsor every event but do our best to support as many as we can.
AlphaFit offers a range of partnerships to a select number of athletes, ambassadors and influencers each year. If you would like to apply for consideration, email a proposal introducing yourself and what you can bring to #teamalphafit, to firstname.lastname@example.org and include links to any social media accounts..
Once you have submitted your request as a Quote online, please allow 1-2 business days for it to be processed. Once the quote has been processed you will receive an email with pricing. To accept the Quote and generate an Order, first log into your account here. You will see your quote listed under My Quotes. Click ‘Accept Quote’. You will then be prompted for payment to finalise your order.
Generally, orders containing out of stock products will be held until the complete order is filled before shipping. When a partial order is dispatched, you will be sent an email with a PDF invoice attachment and tracking information. Items that are on back order are noted in this PDF.
Back order items will be dispatched as soon as they become available/in stock. You will be sent an invoice and tracking information via email once they are dispatched. Contact us directly for more information on this process.
Many items at AlphaFit which sell out are re-ordered every month to replenish stock. If you are looking at a product which has ‘sold out’ you can select to be notified via email when the item is received into our system.
To do this, you will see a "Notify Me" button where the "Add to Cart" button usually is on any product page. Simply select the product options you want and the prompt to be emailed for that item will appear. Enter your name and email address and we will take care of the rest.
All of our Australian Made steel products, weight plates, dumbbells, kettlebells and more can be customised on request for an additional fee. For more information, view our Custom Equipment page [here].
Every piece of AlphaFit manufactured equipment is constructed with pride at our Gold Coast facility. With full control from design to delivery, AlphaFit can deliver short lead times for fast turnaround as well as the flexibility to customise your 100% Australian Made steel equipment.
All of our products are designed in Australia. To ensure we can provide our customers with the best quality at competitive pricing, some of our equipment is manufactured internationally. Where possible we use Australian materials and support local business. Look for the 'Built Not Bought' logo identifying all of our proudly Australian Made products.
Yes – if you would like to enquire about setting up an industry account with AlphaFit please contact us and a member of our sales team will be in touch to discuss your options.
Industry Pass is an AlphaFit initiative to support industry professionals. We think that no-fuss business should be rewarded. As an experienced fitness professional, you will often know exactly what you are looking for and that you are ready to order straight from our website when the time comes to upgrade or update your equipment. As such, when you order online with an Industry Pass you will receive access to exclusive discounts, a rewards program and insider offers including updates on new product releases.
Log into your account here. Update your billing information under ‘Edit My Account Details’. Update your shipping address(s) under ‘Edit My Address Book’.
Go to the My Account page here. Click the link next to ‘Forgot Your Password’. You will be prompted to enter in the email address linked with your online account. Click ‘Send Me A New Password’.
If you would then like to change your password, log into your account and select ‘Change My Password’. We recommend using a strong password including at least one capital letter, one number and one special character.
Our team continue to work tirelessly to process incoming orders and to ship your gear as quickly as possible. Due to the large volume of orders we’re experiencing longer dispatch timelines; 2-3 business days for ready-to-ship gear and up to 30 business days for steel orders.
Don’t worry we’ve got your back! We’re keeping a super close eye on your orders and sending next-day email updates (for steel orders) to give you a clear idea of when you should expect your order to arrive. Thank you for supporting Australian manufacturers and your continued patience at this time.