AlphaFit equipment may be covered under 'back-to-base' warranty for material workmanship or defects subject to product and time period. Back-to-base warranty means that you will need to cover the costs of returning the goods to us and we will cover the cost of sending them back to you.
All 'Australian Made' steel products are covered by our 'Built Not Bought' warranty. Look for the 'Built Not Bought' logo identifying all of our proudly Australian Made products.
Built Not Bought Warranty
| PART | WARRANTY PERIOD |
|---|---|
| FRAME | 10 YEARS |
| BLOCKS/PULLEYS/PLATES/RODS | 3 YEARS |
| BEARINGS | 1 YEAR |
| CABLES | 6 MONTHS |
| COATINGS | 1 YEAR |
| FOAM | 1 YEAR |
| OLYMPIC & SPECIALTY BARBELLS | 1 YEAR |
| SPRINGS/STRUTS | 3 MONTHS |
| HARDWARE/MECHANICAL | 3 MONTHS |
| PLASTICS | 3 MONTHS |
| UPHOLSTERY | 3 MONTHS |
An outline of AlphaFit warranties are available on individual product web pages for download. Non-AlphaFit branded products will be covered by the specific company's warranty policy.
We attempt to update the online warranty information as frequently as possible however AlphaFit reserves the right to change warranty details at any time. Please contact head office or your representative for the most up to date policy.
General Warranties
| PRODUCT | WARRANTY PERIOD |
|---|---|
| 5KG BUMPER PLATES | 3 MONTHS |
| 10-25KG BUMPER PLATES | 1 YEAR |
| FRACTIONAL PLATES | 1 YEAR |
| CAST IRON WEIGHT PLATES | 1 YEAR |
| TECHNIQUE PLATES | 1 YEAR |
| PU WEIGHT PLATES | 3 YEARS |
| OLYMPIC & SPECIALTY BARBELLS | 1 YEAR |
| TECHNIQUE BARBELLS | 6 MONTHS |
| RUBBER HEX DUMBBELLS | 1 YEAR |
| PU DUMBBELLS | 3 YEARS |
| PU FIXED WEIGHT BARS | 3 YEARS |
| DYNAMAX WALL BALLS | 2 YEARS MANUFACTURER’S WARRANTY |
| DEAD BALLS | 3 MONTHS |
| FITNESS BALLS | 3 MONTHS |
| MEDICINE BALLS | 3 MONTHS |
| KETTLEBELLS | 2 YEARS |
| FOAM PLYO & SOFT BLOCKS | 3 MONTHS UPHOLSTERY, 1 YEAR FOAM |
| TIMBER PLYO & JERK BLOCKS | 6 MONTHS |
| LOCK JAW COLLARS | 12 MONTHS |
| BATTLE ROPES | 6 MONTHS |
| CLIMBING ROPES | 6 MONTHS |
| BANDS | 3 MONTHS |
| FOAM ROLLERS | 3 MONTHS |
| CONCEPT2 ROWERS & SKIERGS | 5 YEARS FRAME, 2 YEARS OTHER (EX. BATTERIES) |
| ASSAULT AIR BIKES | 5 YEARS FRAME, 2 YEARS OTHER (EX. SEAT) |
Processing Warranty Claims
Helping your business to run smoothly is a priority for us at AlphaFit. AlphaFit equipment may be covered under warranty for material workmanship or defects subject to product and time period. Warranty period is as of the date of purchase. The warranty does not cover general wear and tear or cosmetic damage. The warranty does not cover improper use or products not being maintained properly.
Contact AlphaFit to discuss the details of your return
Please contact AlphaFit at admin@alphafit.com.au with detailed description of the defect, proof of purchase and photos to support your claim.
Complete the required returns form
If you are eligible for a claim, you will be sent a Returns Form which you will need to return completed and submit to admin@alphafit.com.au with product images (if you have not already submitted photo proof).
Return the product with a physical copy of the returns form
Once the warranty claim request has been received, AlphaFit will guide you on how to return the product with a physical copy of the returns form to further your claim.
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Warranty request will be processed and outcome determined
Once the product has been received, AlphaFit will inspect it and issue an exchange/refund if all the aforementioned returns guidelines have been adequately met.
In some circumstances the product may need to be sent back for further investigation before warranty is approved. Please allow 3-5 working/business days for your claim to be processed.
For more information or warranty information for additional products please email admin@alphafit.com.au
