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  1. Home
  2. Returns Policy

Returns Policy

Here at AlphaFit, we want you to be 100% satisfied with our products and services. In the rare occasion that you aren't happy with your purchase, we offer a Returns Policy that is designed to make the process as seamless as possible.

Please kindly understand that the benefits given by our Returns Policy are in addition to other rights you may have as a consumer under the Australian Consumer Law.

Change of Mind Purchase

If you change your mind about a product you have purchased we are happy to offer a store credit based on the following:

  • all returned equipment, accessories or apparel is unused
  • all items are in their original packaging
  • return is submitted within 30 days of purchase
  • all shipping costs are at the expense of the customer

Please do not send a return until it has been approved by our team. It is important to note that we only offer a refund for items with manufacturing faults. Once your item has been received and approved for return, your credit can be processed.

You will receive an email notification when this stage of the return has been completed and the total credit value will be added to your online account. These credits are valid for 12 months and can be used in part or as a whole amount off your next purchase.

How To Return Or Exchange A Change Of Mind Purchase

To return a change of mind item, please email admin@alphafit.com.au with your request and your Returns Form completed. Please note: Do not send back a product without including your Return Form as it will not be processed.

[You can download your returns form here].

Once your request has been approved we will email you with the return address and any further instructions. AlphaFit reserves the right to inspect all items before accepting the return. Please allow 5-7 days for your return to be processed.

Please ensure items are packaged carefully and our return address and contact details are clearly labelled. We highly recommend using a carrier that provides tracking information as we do not take responsibility for items lost or damaged in transit.

To return or exchange an item at our Head Office please contact us via phone or email to organise a time. If you are wanting to exchange an item please let our friendly staff know prior to arriving so we can check that the item is in stock. If the item is not in stock we will issue a credit note.

Phone: 07 5574 4975
Email: admin@alphafit.com.au
Opening Hours: 9am-3pm, Monday-Friday

*Please note there are no returns or exchanges on sale items for change of mind purchases. All sales are final.
**A 20% restocking fee applies for all change of mind returns.

Faulty / Wrongly Described Goods

Occasionally goods don’t turn up in the condition we sent them in, or they may have a manufacturing fault. Should you receive an item that is faulty or wrongly described, AlphaFit will cover the cost to return the item and issue a full refund or exchange. For products over 10kg, we can organise a replacement to be sent out to you with a courier and for the faulty items to be picked up. For smaller orders, we can reimburse you for any postage costs.

How To Return A Faulty/Wrongly Described Item

If your item is faulty or wrongly described on arrival, please note and clearly photograph examples of any fault or damage. If there is no physical fault which can be photographed, our customer service team will ask some questions to get a better understanding of the issue. Please email admin@alphafit.com.au with your order and invoice numbers and we may request that you send the item back to AlphaFit for inspection. If your goods are still functional but aesthetically damaged, you can call us on 1300 257 428 to discuss your options.

If you have been approved for a refund, it will be processed as quickly as possible. Please note we will only refund using the original method of payment. Refunds may take up to 14 days to process.

Returning Goods Under 10kg

AlphaFit has teamed up with Australia Post to offer free returns for faulty/wrongly described goods under 10kg at over 20,000 return locations Australia wide. 

Once your return request has been received and approved, you will be issued with a pre-paid return label. Don’t have a printer? No problem. You can print your return label by visiting a participating Australia Post office.

Attach your return label to the parcel and drop off at your nearest post office, street post box or parcel locker.

Returning Goods Over 10kg

For larger items over 10kg AlphaFit will organise a courier to collect the faulty goods.

To return or exchange an item at our Head Office please contact us via phone or email to organise a time. If you are wanting to exchange an item please let our staff know prior to arriving so we can check that the item is in stock. If the item is not in stock we will issue a full refund.

Phone: 07 5574 4975
Email: admin@alphafit.com.au
Opening Hours: 9am-3pm, Monday-Friday

Free Return Shipping with PayPal

We know that sometimes you need to return an item and PayPal's Refunded Returns program has made it incredibly easy to do so!

When you pay with your PayPal account, PayPal can refund your return shipping costs on eligible purchases – up to $45 per return, and 8 returns each year.

To claim your free return all you need to do is:

  • Wait until your return has been processed and items have been refunded by AlphaFit.
  • To request your return shipping refund, log in to your PayPal account and select the transaction for the item you've returned.
  • Click "Request a return shipping refund" in the purchase details.
  • Fill out the online form found in the PayPal claim portal.
  • Add your proof of postage from postage carrier and the refund confirmation from us.
  • Submit your claim to PayPal. When approved, you should receive your refund usually within 5 business days.

[Click here] to find out more on the PayPal website, and to lodge your return refund request.

Please note, you must have activated Refunded Returns in your PayPal account prior to purchasing to be eligible for a refund on return shipping costs.

Further Information

At any time you can discuss our Returns Policy with your Sales Manager or our customer service team on ​1300 257 428.

Need to return/exchange something or have a question regarding your purchase? Contact us [here].

FOLLOW US ON INSTAGRAM @alphafit_aus

AlphaFit is a 100% Australian owned family business. We manufacture gear specifically made for the strength and conditioning, functional fitness and high-performance community. AlphaFit listens to our customers to develop new or improved products that are second to none in quality, design, innovation and functionality.

We pride ourselves on being the biggest and most reputable supplier of Australian made equipment to the Australian functional fitness community. AlphaFit is your turn-key solution. Contact us on 1300 257 428. We are always happy to talk to new or existing customers about their training needs.

AlphaFit family owned Australian business

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Alphafit Copyright 2018. All rights reserved

Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern AlphaFit’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘AlphaFit’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 60 Export Drive, Molendinar, Queensland, 4214. Our ABN is 96 156 085 193. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

DESIGNED, ENGINEERED;
AUSTRALIAN MADE.

Our team continue to work tirelessly to process incoming orders, and to manufacture and ship your gear as quickly as possible. Due to the large volume of Australian made equipment orders flooding in we’re experiencing longer production and dispatch timelines - up to 30 business days for steel equipment.

Each piece of equipment is made and colour coated to order, ensuring you get the greatest, most personalised fitness equipment on the market. Keep an eye on your inbox for individual dispatch estimates.

Thank you for supporting Australian manufacturers and your continued patience at this time.

Stay strong,
AlphaFit Team

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